Saturday, March 17, 2007

Happy St. Patrick's Day!!

We started off the morning by going over to the store and realizing that this could possibly be THE busiest day of the season for our little coffee shop on the corner :) woo hoo! The whole island is celebrating the Emerald Isle St. Patrick's Day Festival. When we walked in, there was a line of people and all the seats were filled. It was an awesome sight. My girls, Courtney and Lauren, were cranking out drinks left and right. Kudos to them and my entire staff. If it weren't for them, we wouldn't be as successful as we are. We have a great new employee named Kyle who is going to be fantastic for the store as well :) He was gung ho about handing out some coupons I printed off today. Then, when he was finished with that he went straight to helping the girls with whatever they needed done. I can't wait to talk to them all tomorrow to see what we can do to make things go smoother for them. Not that they didn't handle it all very well, but I am sure that there are some things that we can do to make thier jobs a lot less hectic.
Anyhoo, I just wanted to say Happy St. Paddy's day to you all and I hope you are all having a blast. I must go and relax now as I have nasty cold setting in.

Love you guys!

Tuesday, March 13, 2007

Howdy Ya'll

This is my first day on this site and I have to tell you that I witnessed some very interesting things today. My head barista had a gentelman (if you wish to call him that) that asked for a cup of decaf. Well just to let you all know that we don't brew decaf until the first person asks for it because we want it to be fresh and not sit there forever. Anyhoo, this guy is told that it will take approximately 3 minutes for us to brew a fresh pot and this idiot goes into a rage...ahhhh....he proceeds to tell Courtney that she should be embarassed that she doesn't have coffee made when the customer comes in and that he will buy the bagel (that he had already mostly eaten) but that he was "going to our competition to get coffee and let them know what kind of establishment you are running." I was livid because we try to serve the freshest coffee possible and I tried to explain that to him but he just kept yelling so guess what I did.....I grabbed $2 out of my cash drawer and told him that I would be happy to buy him a cup of decaf coffee at my competition because that would just make him appreciate my coffee even more. HAHAHAHA! I thought that was pretty funny and so did my 3 regular customers that were sitting in there listening to the whole ordeal. I just wish people wouldn't take their frustrations out on other people but then what kind of world would this be if that were true :)